Car Back Seat Organizer with Cooler Bag

Standard delivery: R100 • typically 3–5 business days in transit
Free standard delivery: on orders of R770+
Express delivery: R150 • typically 1–2 business days in transit  

Order processing may add time before dispatch.

Shipping Information

We deliver AWESEL orders across South Africa using selected courier and pickup-point services.

Delivery Options

Available delivery options and their costs are shown at checkout based on your delivery address, order size and the shipping service available for your order.

Depending on your location and the items in your order, available options may include:

• Door-to-door delivery
• Pickup-point or locker collection

Delivery Times

Estimated delivery times are displayed at checkout where available. Delivery times may vary depending on your location, courier service, weekends, public holidays and other circumstances outside of AWESEL's control.

Order Processing

Orders are processed after payment has been successfully received. Orders are generally prepared for dispatch on business days.

Once your order has been dispatched, you may receive tracking information where tracking is available for the selected delivery service.

Delivery Address

Please make sure your delivery information is accurate and complete when placing your order. AWESEL cannot be responsible for delays caused by incorrect or incomplete delivery details supplied by the customer.

Remote Areas

Additional delivery charges or longer delivery times may apply to certain remote or outlying areas. Where applicable, these charges or options will be displayed at checkout.

Delivery Delays

While we work with established delivery partners, AWESEL cannot guarantee a specific delivery date. Courier delays, adverse weather, public holidays, peak periods and other circumstances may affect delivery times.

If your order appears to be delayed, please contact us with your order number and we will assist you.

Questions About Delivery?

If you have any questions about shipping or your order, please contact AWESEL through our Contact Us page.

Returns and refunds are handled according to our Returns & Refunds policy and applicable South African consumer law.

Returns & Refunds

Quick Return Guide

Received the wrong, damaged or incomplete item?
Contact us as soon as reasonably possible after delivery and provide your order number and supporting photos.

Product is faulty or defective?
Your rights are protected under applicable South African consumer law.

Changed your mind?
Some online purchases may qualify for statutory cancellation or cooling-off rights. Other change-of-mind returns are subject to the conditions communicated for the applicable product or order.

Want to request a return?
Contact AWESEL before sending anything back so we can provide the correct next steps.

1. Incorrect, damaged or missing items

If you receive the wrong product, a product that was damaged in transit, or an order with missing items, please contact us as soon as reasonably possible after delivery.

Please provide your order number and, where appropriate, clear photographs of the product, packaging and any visible damage.

We will assess the issue and, where applicable, arrange an appropriate remedy in accordance with applicable South African consumer law.

2. Defective or faulty products

AWESEL complies with applicable consumer protection laws.

Where goods fail to meet the applicable requirements for quality, safety, durability or fitness for purpose, consumers may have statutory rights including the right to return the goods and, depending on the circumstances, choose an applicable remedy such as repair, replacement or refund.

The Consumer Protection Act provides an implied warranty of quality and, in qualifying circumstances, a right to return defective goods within six months of delivery.

3. Cooling-off and online purchases

Certain online transactions may qualify for a cooling-off right under the Electronic Communications and Transactions Act.

Where a statutory cooling-off right applies, the applicable legal requirements and time periods will apply.

4. Change-of-mind returns

A change-of-mind return is not automatically the same as a return of defective goods.

Where a consumer has a statutory right to cancel or return an order, AWESEL will process the return in accordance with the applicable legal requirements.

For products that are not subject to a statutory return right, any voluntary change-of-mind return offered by AWESEL will be subject to the conditions communicated for that product or order.

5. Return condition

Where a return is permitted, please keep the product, accessories and packaging in the condition reasonably required for the applicable return.

Certain products may have specific return requirements because of their nature, hygiene considerations, use, or other applicable legal requirements.

Nothing in this policy limits any rights that a consumer has under applicable South African law.

6. Refunds

Where a refund is approved, the refund will generally be made using the original payment method, subject to the requirements of the applicable payment provider and South African law.

The timing of a refund may depend on the payment method and the time required to process the returned goods where an inspection is required.

7. Return delivery costs

Where the law requires AWESEL to bear the cost or risk of returning defective, damaged or incorrectly supplied goods, we will do so in accordance with the applicable legal requirements.

Where a return is requested for a reason that does not create a statutory right to a supplier-paid return, any applicable return delivery costs will be communicated before the return is processed.

8. How to request a return

Please contact AWESEL with:

• Your order number
• Your name and contact details
• The product concerned
• The reason for the return
• Photographs or other supporting information where relevant

We will review your request and provide the next steps.

9. Consumer rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or waive any right or remedy that a consumer has under applicable South African consumer protection law.

If you have a question about a return or refund, please contact us before sending a product back.

Returns and refunds are handled according to our Returns & Refunds policy and applicable South African consumer law.