FAQs

Frequently Asked Questions

What is AWESEL?
AWESEL is a South African online store offering practical, useful and affordable products designed to make everyday life easier. Our range includes car accessories, everyday essentials and other useful finds.

Where does AWESEL deliver?
We deliver orders across South Africa. Depending on your location and the items in your order, delivery may be available to your address or through a convenient pickup point.

How much does delivery cost?
Delivery costs are calculated based on your order, delivery address and available shipping option. The applicable delivery options and costs will be shown at checkout before you complete your purchase.

How long will my order take to arrive?
Delivery times vary depending on your location, courier service and other factors such as weekends, public holidays and peak periods. An estimated delivery timeframe will be provided where available.

Can I track my order?
Yes. Where tracking is available for your shipping method, tracking information will be provided after your order has been dispatched.

What payment methods can I use?
Available payment methods are displayed securely during checkout. The options shown to you may depend on the payment services currently available on AWESEL.

Can I return a product?
Returns are handled in accordance with our Returns & Refunds policy and applicable South African consumer protection laws. If you receive a defective, damaged, incorrect or incomplete order, please contact us as soon as possible.

What if my order arrives damaged or I receive the wrong product?
Please contact us as soon as possible with your order number and details of the problem. Photos may be requested so that we can assess the issue and provide the appropriate next steps.

Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order. We will try to assist, but changes or cancellations may not be possible once an order has been processed or dispatched.

Are product colours and appearances always exactly the same as shown online?
Product images are provided to give you a clear representation of the product. Colours, packaging and minor visual details may vary slightly depending on the product supplied.

Do you sell genuine products?
AWESEL sources products from selected suppliers and aims to offer products that provide practical value and meet our quality expectations.

How can I contact AWESEL?
You can contact us through our Contact Us page. Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Where can I find your policies?
You can find our Shipping, Returns & Refunds, Privacy Policy and Terms & Conditions through the links in the AWESEL website footer.